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Terms and Conditions

 

Placing Your Order:

·       Please place your order 3 working days in advance. Daily cut off time is 2p.m. Orders placed after 2p.m. will be considered as orders made on the following day.

·       Upon receipt of your order, you will receive a notification email. A confirmation email will follow once your order is confirmed.

·       For bulk order, we may confirm with a phone call.

·       For large orders (serving over 100 pax) or custom orders, please email your order to info@SweetSecrets.com.hk.

 

Collection:

·       Please present the confirmation email at the time of collecting your order.

 

Delivery:

·       Delivery service is available at a charge per location, from Monday to Saturday (between 9am-12pm, 12-4pm and 4-7pm) except Sunday & Public Holidays.

·       Delivery service is not available to Tung Chung, Ma Wan, Sai Kung, Park Island, Discovery Bay, Outlying Islands, parts of Kowloon, Hong Kong International Airport and Restricted Areas. 

·       If you wish to deliver to multiple addresses, please place a separate order for each address.

·       Additional charge of HK$80/bag will apply for third bag onwards.

·       Parking fee is chargeable, it will be collected in cash by driver upon delivery.

·       Delivery will be suspended if black rain signal, typhoon signal no.8 or above is hoisted.

·       Delivery service is subject to the availability for the requested order date and availability.

·       Sweet Secrets Ltd. is not liable for any unsuccessful delivery due to incorrect or insufficient information provided by the customer 

·       Recipient (or someone on behalf) MUST be notified and be available to receive the order upon delivery else the order will be sent back to our bakery for collection. Any applicable costs will be charged to the client (charge of sending order back to bakery, product replacement charge etc). If you should request another delivery attempt or request to last minute change of location, FULL charge will be applied. You will be required to send us immediate instruction on the handling of your order.

Delivery - Please make sure someone is available to receive the order during the agreed time window else the cake will be returned to the bakery. Charges may apply for such return. Second delivery is fully chargeable. You will need to send us immediate handling instruction for your order.

 

Cancellation: 

·       There will be no order cancellation or amendment once online payment is completed.

·       Orders are non-refundable or exchangeable for other products, services or gift vouchers.

·       Invoice will be void should customer fail to pick up the ordered goods within the agreed period. Payment will not be refunded.

  

Payment Method:

·       We accept payment by American Express, VISA, MasterCard and Stripe. All product prices listed are in HK dollars. Prices are for collection only.

·       Online payment is made exclusively by payment gateway Stripe. The client accepts that his/her account is debited for the total amount due at the time of the order.

·       All online payments are non-refundable.

 

Others:

·       Prices and availability of products are subject to change without prior notice.

·       All terms & conditions are subject to change without prior notice. Sweet Secrets Ltd. reserves the right of all final decisions in case of any dispute.

·       Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on line at any time.

·       Any texts, remarks, structure, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

·       Products produced by Food Factory License (License No: 2913200391) issued by Food and Environmental Hygiene Department.

·       Sweet Secrets Ltd. is committed to protect the personal data of its customers.

·       Sweet Secrets Ltd. limits the collection and use of the Data to the specific information it needs to administer its business and provide the highest of quality services to its customers. We may use the Data for one or more of the following purposes:

                i.     to process the order;

               ii.     to process billing and payment;

              iii.     for marketing purposes;

             iv.     for identification and verification purposes;

              v.     for Sweet Secrets Ltd.’s own reference and record for internal administration purposes.

 

Disclaimer:

·       We are not an exclusively gluten-free facility. Traces of gluten, nut, soy, egg and dairy can occur. Please consider this when placing your order with us.

·       Storage and serving instructions are to be adhered to for optimal freshness and enjoyment of our product.